Frequently Asked Questions
How do I book an initial cleaning with Green Clean?
Because we believe in arriving 100% prepared, a free onsite estimate is required before scheduling your actual cleaning. Please keep in mind that, although we're usually able to do an estimate within just a day or two, it usually takes a bit longer to schedule your cleaning.
How much time should I allow before my anticipated initial cleaning date in order to reserve a cleaning appointment?
Initial cleanings usually require scheduling two or more cleaners, so we suggest allowing at least 1 1/2 to 2 weeks before your desired cleaning date when calling for an appointment. This gives us sufficient time both to do an estimate and also to fit you into our schedule.
How much should I expect to pay for an Initial Cleaning?
The total cost of an initial cleaning depends upon the size of your space and certain other factors. The hourly rate is $38.75 per hour per cleaner plus tax — usually two cleaners work together. Once we do your estimate, we can give you a definite idea of the cost for your particular space.
What methods of payment do you accept?
We require that a valid credit card be on file at the time we schedule your initial cleaning. For residential customers who book regular cleanings, we schedule automatic recurring payments using a credit card on the day of each cleaning. Commercial customers are invoiced in advance for service on the first of each month with payment due 30 days from the date of the invoice.
What if I need to re-schedule or cancel an Initial Cleaning?
Please notify us of any changes at least 48 hours in advance of your scheduled cleaning date/time. A fee of 25% of your estimated initial cleaning cost will be assessed for cancellation with less than 48 hours notice.
What if your staff finishes my initial cleaning in less time than was quoted in the estimate?
If we finish sooner than expected, you would pay only for the hours we actually worked.
What if your staff needs more time than was quoted in the estimate?
Usually we're right on target, but occasionally unforeseen circumstances — such as hidden dirt or especially greasy kitchen surfaces — might require more time. About 3/4 of the way through the cleaning, we'll know if we're going to need more time, and can give you a "heads-up", so that you can decide whether or not you want us to continue.
You state that two (or more) cleaners usually perform an initial cleaning . . . what about regular maintenance cleaning afterwards?
Normally, one of the cleaners who was a member of the initial cleaning team is assigned to do your regular cleaning, because they're already familiar with your space. Depending upon staff availability, you could request two cleaners for cleaning times of 6 hours or more, so that they're finished and "out of your hair" in half the time.
Do you send the same cleaner for each cleaning?
We make every effort to send the same cleaner each time. However, we reserve the right to assign a different cleaner at any time in order to resolve scheduling issues. Should your regular cleaner get sick or need a day to take care of personal business, we always give you the option either to keep your regular appointment (with a different cleaner) or to re-schedule your cleaning with your regular cleaner.
What if I need to cancel or re-schedule a Regular Cleaning?
Please notify us of any changes at least 24 hours in advance of your scheduled cleaning date/time in order to avoid a cancellation fee. See our POLICIES page for details.
What if Green Clean needs to cancel or re-schedule a cleaning at the last minute?
If we fail to give you at least 24 hours advance notice of a schedule change or cancellation, you will receive a credit for one hour of cleaning.
Is Green Clean insured?
We have commercial liability insurance in case we should accidentally damage something while cleaning your home or office. In the event that breakage or damage does occur, we'll do our best to repair or replace the item. If it can't be repaired or replaced, we will either reimburse you for the item or file an insurance claim if necessary. We also maintain fidelity bonding and Workers' Compensation insurance for all employees.
What cleaning supplies/tools do I need to have on hand?
You’ll need a bucket, a rectangular microfiber wet mop — no sponge mops, please! — a soft-bristle synthetic fiber broom, a dust pan and brush, and a toilet bowl brush with holder. Although a vacuum is optional, we suggest the purchase of a good quality canister-style HEPA vacuum, even if you don’t have any carpeting in your space, because it enables us to control dust more effectively. If you’re considering the purchase of a HEPA vacuum, we’d be glad to recommend vacuums suitable for your particular space.
What cleaning supplies/tools are supplied by Green Clean?
Each time we clean, we bring our own non-toxic, natural cleaning supplies. We also bring microfiber cleaning cloths, special micro-pore sponge cloths, and non-abrasive synthetic fiber scrub pads, all of which are replaced as needed.
What about laundry service and ironing?
We're pleased to provide additional value for our clients by offering limited laundry service during a regular cleaning at no extra charge if the machines are within your building. Green Clean does not provide ironing service. Please see our POLICIES page for details.